Privacy Policy

We obtain information about you when you use our website(s), when you contact us via email or a web form, or if you register to receive one of our regular newsletters.

You may provide us with personal information by filling in forms on our website(s) or by corresponding with us by e-mail or live-chat. The personal information you provide may include your name, email, address, phone number, IP address, language preference and information regarding the pages you access.

By providing us with this information, you expressly consent to our use of your personal information in accordance with this Policy.

When you visit our website(s) we may collect information about your IP address, information about your visit, your browsing activity, and how you use our website. This information may be combined with other information you provide.

We may receive information about you if you use any other websites we, or our partners, operate. We also work with third parties (including contractors, project partners, service providers, analytics providers) and may receive information about you from them. This may be combined with other information you provide to us.

We may use personal information about you for the following purposes:

(a) to provide you with relevant information and news;

(b) to send you personalized communications which you have requested and that may be of interest to you, which may be based on your activity on our website(s) or the website of our partners — including campaigns, activities and events;

(c) to understand and measure the effectiveness of how we serve you and others, and to make suggestions and recommendations to you about services that may interest you;

(d) for analytics and profiling — creating aggregate trend reports, finding out how visitors arrive at our website, which sites and pages are viewed, the responses to marketing campaigns and the most effective marketing channels and messages;

(e) to seek your views or comments on the service we provide;

(f) to notify you of changes to our service, policies and terms of use.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

We will not sell or rent your information to third parties. We may pass your information to third-party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf — for example, to process and store information and to send mails.

If we use third-party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will take the necessary steps to ensure that your privacy rights continue to be protected.

You have the right to inform us not to process your personal information for marketing purposes. You can exercise your right and prevent us from processing such information by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by email at support@firixforex.com.

We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us at support@firixforex.com.

The accuracy of your information is important to us. If you change your email address — or any of the other information we hold is inaccurate or out of date — please email us at support@firixforex.com. You have the right to ask for a copy of the information FirixForex holds about you.

When you give us personal information, we take steps to ensure that it is treated securely.

Non-sensitive details such as your email address may be transmitted unencrypted over the Internet, and so may not be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. When we receive your information, we make our best effort to ensure its security on our systems.

We may analyze your personal information to create a profile of your preferences and interests so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

The provisions of this data privacy statement also apply to the request for and sending of our newsletter.

The newsletter will only be sent after prior request by the user in the so-called "double opt-in procedure" (request on our website and confirmation of a corresponding request e-mail).

Users of the newsletter are also assigned a User ID, which allows FirixForex to determine when the relevant newsletter was opened and which links or functions from the relevant newsletter were activated. This tracking is done for internal optimization of the newsletter. This data will not be passed on to third parties.

FirixForex's authorization arises from the fact that, on the one hand, FirixForex has an interest in evaluating such data for purposes of newsletter optimization and, on the other hand, a concerned person can reasonably foresee at the time when the personal data is collected — and in view of the circumstances under which it is carried out — that it will possibly be processed for this purpose. The user has the right to withdraw his or her consent at any time. If the user of the newsletter does not wish to receive this tracking, he or she can unsubscribe from the newsletter — simply unsubscribe via the link in the newsletter or send an e-mail to support@firixforex.com.

Cookies are files or pieces of information that may be stored on your computer (or other internet-enabled devices, such as a smartphone or tablet) when you visit a website. They are sent by a server to your computer and stored on your hard drive to allow a website to recognize you when you visit.

Our website(s) use cookies to distinguish you from other visitors of our website(s). They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Cookies may, for example, be used to store your country or language preference. This helps to improve our website and deliver a better service.

You may adjust the settings on your browser to refuse cookies, but some of the services on our website(s) may not work if you do so.

Our website may contain links to other websites run by other organizations. This Privacy Policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit.

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site, and we recommend that you check the policy of that site.

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent or guardian's permission beforehand whenever you provide us with personal information.

We keep this Policy under regular review. This Policy was last updated in 2025.